Terms & Conditions

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

Visa, MasterCard, Afterpay, Laybuy and WINZ.

Credit Card Security

All payments are processed via {Insert name of your payment provider here} and are subject to {insert payment provider here} terms and conditions which can be found here {insert link to payment provider's terms}.

Shipping and delivery

Please enter your shipping address in the checkout form and we will check with our freight provider for the exact cost. We will contact you once we determined the final shipping fee. Once you confirm, we will send a shipment invoice.

Kindly clear payment so we could ship the item asap. We will send a confirmation email with the tracking code once product has left our store.

Our estimated delivery time frame based on business days:
Urban North Island: 2 - 3 days
Rural North Island: 5 - 10 days

Urban South Island: 5 - 10 days
Rural South Island: 10 - 14 days

Refund & Exchange

Please choose your purchases carefully as we do not provide a refund if you have changed your mind. We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We recommend that you check dimensions to ensure they are the right size for your space and access doorways before purchase, courier and shipping costs are not refundable unless the item received is damaged, defective or incorrect.

If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded.

For a full refund/exchange the goods must be returned in an original package as received by the purchaser.

All refund will be refunded by internet transfer into the provided account.

Preloved Condition

We are a licensed secondhand dealer.
We sell preloved furniture, as is where is.
Please thoroughly inspect your furniture before purchasing.

We do not provide warranty for preloved furniture.

Warranty

We do not provide warranty for preloved furniture.

Warranty on brand new furniture: All of our brand new products carry a 12 month RTB warranty if not specially stated. We are not responsible for any damage caused by misuse or abusing.

RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it back to the buyer.

The warranty does not include the damage, worn, colour change, fade and molds. If you think you are the type of buyer with extra higher standard, we recommend you to buy from a local shop or come to check the furniture thoroughly before dispatching.

If items are damaged (which are still under warranty) the repair will be at our expense, but you need to arrange the shipping back to our store, we will check if damages are caused by misuse or abusing,we try our best to get them fixed, but please use furniture properly, kindly take note on max weight limit.

The Consumer Guarantees Act doesn't apply to goods usually used for commercial use.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.wonderfullymade.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.